Refund Policy

At Feminiva, we are committed to delivering quality products and a seamless customer experience. Please read our refund policy carefully before making a purchase.

1. Eligibility for Refunds  
Refunds are only granted in cases where there is a verified issue from our end. This includes:
- Incorrect item(s) sent  
- Damaged or defective product upon delivery  
Requests outside of these conditions will not be considered eligible for a refund.
2. Non-Eligible Cases  
The following are not eligible for refunds:
- Delays caused by logistics or delivery partners  
- Change of mind after payment

- Opened or used products
- Impatience during processing or delivery timelines

 
3. Transaction Charges  
All payments made through our platform are subject to a non-refundable 3.4% transaction fee charged by the payment gateway.  
This fee is deducted from any approved refund and is not retained by Feminiva.
4. Refund Processing Time  
Once a refund request has been reviewed and approved, please allow 3–10 business days for the refund to be processed back to your original payment method.
5. Approval Process  
All refund requests are subject to review. Feminiva reserves the right to approve or decline any request based on the conditions outlined above.
By completing a purchase on our website, you agree to this refund policy.